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Customer Service & Technical Support

At National Driving and Traffic School, we understand that questions and issues can pop up — especially when taking an online course for the first time. That’s why we provide reliable, easy-to-access customer support throughout your learning experience.

Whether you need help with registration, course access, payment, or certificate delivery, our support team is here to assist.

Enroll now!
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When and How to Reach Us

Our support team is available:

  • Live Toll-Free Telephone Support:
    Weekdays from 8:00 AM to 4:00 PM (EST)

  • Email and Interactive Voice Messaging System:
    Available 24/7 — messages received after hours are responded to promptly at 8:00 AM the next business day.

We aim to return all calls and emails within one business day, and often much sooner.

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Need Help After Hours?

If you need assistance outside of our office hours:

  • Check our detailed Frequently Asked Questions (FAQs) page — many common issues are resolved instantly.

  • You can also leave a voice message or send an email, and we’ll respond as soon as our live team is back online.

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Knowledgeable, Friendly Assistance

Our customer service team is staffed by professionals who are trained in:

  • Course registration and payment troubleshooting

  • Technical access and browser/device issues

  • Identity verification and course progress questions

  • Policy explanations and DMV submission processes

They’re familiar with both the NY DMV’s pre-licensing rules and the specifics of our course platform, so you get accurate, helpful support every time.

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Extra Resources Available

While taking the course, you’ll also have access to:

  • A printable study guide with key points from each lesson

  • A dashboard where you can track progress, revisit lessons, and manage your account

These features are designed to help you learn independently — but we’re always here if you need backup.

Ready to Get Started?

Start your 5-hour course online today with an approved DMV provider. What if your road test could be just weeks away—and all that’s standing between you and the open road is five hours of online learning?

Enroll now!